I received my Family Tree Maker 2012 disk shortly after the program was made available. I tried unsuccessfully to load the program into my computer and after sending an email to Family Tree Maker was summarily told that they didn't support the program on my computer. Here are the details:
I run Windows 7 on my iMac using Parallels Desktop. I received the disk from Family Tree Maker and got a series of error messages when I tried to load the program about its inability to connect to the network. I have run Parallels for years and have never been unable to load a program. After trying just about everything I could think of, including updating my Parallels Desktop program and other programs, I was about ready to give up. I notified Family Tree Maker that I wanted a refund because the program would not work on my computer. Before requesting the refund I consulted with one of my family members as a last ditch effort to see if I could get the program to work.
At this point, let's just say I am not unacquainted with software on both PCs and Macs. After our discussion, I realized I could try one more thing. After another hour of so of working on the software problem, I got the program to load and run properly on both my iMac and my MacBook Pro. Problem solved. Now the moral dilemma, do I donate my time and effort to Ancestry.com and Family Tree Maker and tell them how to solve the problem? They profess to have no interest in supporting programs running in Parallels Desktop and apparently could care less if I solved the problem or not. Should I tell the world how to solve the problem and thereby directly benefit Ancestry.com and once again donate my time and effort to them for free?
Do I have some moral obligation to tell the genealogical community how to solve the problem? I got only a very limited response to my previous posts about the problem, so I can't believe that the problem is very widespread. I guess what I decided was to offer to share the solution with individual users who find the same problem. If you have the problem, just leave me a comment with your email address. I will not publish your address, but I will respond and see if my work around will solve your problem. I guess if someone who works for Family Tree Maker writes to me and I give them the solution, so be it. That's their problem not mine. I hope the attitude expressed by Family Tree Maker support does not mean they do not support the Apple OS, because the problem was a Windows 7 problem, not an Apple OS X problem.