I was reading through the comments to a recent blog post on FamilySearch.org by Dennis Brimhall, the CEO of FamilySearch, entitled "Change can be a good thing," when I read the following:
I’m a senior citizen on a fixed income, and having difficulty justifying your charges. By chance, can you offer financial leanency for low income members?As I have said before, I don't make this stuff up. (I did not correct the spelling either). Now here is the context. This is FamilySearch.org a completely free program. Nothing at all in the post said anything about charging for FamilySearch.org or any of the other FamilySearch programs. Did this person think they were talking to Ancestry.com? Even if the site were a subscription site, why would an online website used overwhelmingly by seniors lower the cost to it major customers? Why does this comment appear on a free website?
After reading that comment, I was very interested is reading more. Then I found this one:
I dont know how to do all the research who can i ask to help me learn more.In the post above, Dennis Brimhall says the following:
I dont have a problem with filling names in on the program.
It is interesting that the person asking for help is apparently a Family History Consultant in a Ward of The Church of Jesus Christ of Latter-day Saints. I suppose he could start with the free online Consultant Training.
- Before we make a change, we often ask hundreds of volunteer FamilySearch patrons to test a new process or a new product. These are everyday patrons like you who are very good at telling us what works and what doesn’t work. These folks are very good at helping us work off the rough edges before we introduce a change to the general public.
- We have several newsletters and a FamilySearch blog to help announce changes and provide details of what those changes mean. These announcement provide useful information and links to online training.
- FamilySearch has dozens of professionally trained instructional developers who create hundreds of excellent videos, online classes, printable paper products, and other products to help you learn everything you need to know to get the most out of your FamilySearch experience.
- We also have an extensive networks of thousands of support people who provide one-on-one help where needed. Many of them are volunteers located throughout the world to help people in their local areas.
- Anyone using FamilySearch can visit the online help center and discover an amazing selection of useful classes, videos and other help.
- A volunteer named Leland Moon has created dozens of quick, easy-to-use videos to help demonstrate many popular FamilySearch features. Each video is only a few minutes long and is easy to follow.
This next comment was even more interesting. It concerns the International Genealogical Index, which is very much alive and easily searched right now on FamilySearch.org in the Historical Record Collections.
I think one change threw the baby out with the bath water – discontinuing ALL of the IGI. Many entries were of extracted records, years of hard work by your volunteers. It was much easier to find family members than it is now online. I really miss it.Mind you, these comments are on a blog post for FamilySearch.org. Do these people ever think to look at the website? Or even read the blog post?
Here is another comment that is really thought provoking at various levels. I have written about this many times, but it looks like I need another round of discussion:
Family search has been the most trusted site I use , but could you please explain the rationale for allowing people to alter what another has carefully researched and documented on your Family Tree?
I am happy to have my tree public, would gladly answer queries, even discuss evidence and proofs with someone….but I will not go to all the work or load thirty years of research to have someone change my research!
I’ve listened to the arguments from your staff. Sorry, makes no sense. And is putting you more in the Ancestry.com mode with their myriad of copied and completed unsourced trees put forth as “research.”What do you think the chances are that anyone making such comments has ever read one of my blog posts? My last question is pretty simple: What will happen to this last commentator's thirty years of research when he dies?
Here is the last comment for today. I must say Dennis Brimhall should write more blog posts. He certainly gives me a lot to write about.
To be honest, FamilySearch has changed so much that I no longer use it anymore. I’m sure I’m not the only one. Hope you can gain enough new users in your expanded target groups to make up for the ones you’ve lost.Where do these people come from?