tag:blogger.com,1999:blog-1527613590529958801.post779711509011261158..comments2024-03-21T19:08:05.737-07:00Comments on Genealogy's Star: Technical Difficulties with FamilySearch Family Tree?James Tannerhttp://www.blogger.com/profile/02989059644120454647noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-1527613590529958801.post-48045853880727580642012-07-15T20:14:24.370-07:002012-07-15T20:14:24.370-07:00I've just got off the phone with FamilySearch ...I've just got off the phone with FamilySearch Support and for the Family Tree links to work you have to have an account with new.familysearch.org , which of course you do.Rosemaryhttps://www.blogger.com/profile/07230436754902585388noreply@blogger.comtag:blogger.com,1999:blog-1527613590529958801.post-48708414643169068212012-07-15T16:35:37.432-07:002012-07-15T16:35:37.432-07:00I've had Keith's problem and submitted fee...I've had Keith's problem and submitted feedback about it last night. No comment back from them yet.Rosemaryhttps://www.blogger.com/profile/07230436754902585388noreply@blogger.comtag:blogger.com,1999:blog-1527613590529958801.post-88430559735699993582012-07-15T15:35:00.116-07:002012-07-15T15:35:00.116-07:00I do understand how difficult it is to manage huge...I do understand how difficult it is to manage huge databases and complex systems so I'm not complaining. Just reporting that the problem continues. (I also submitted a Feedback ticket). <br /><br />It would seem that a fair number of FamilySearch users would be using Windows and IE 9 - and Keith is having trouble with Safari and Chrome on a Mac. I doubt it's a browser issue.Gerry Sellhttp://torchlakeviews.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-1527613590529958801.post-43566847355402937742012-07-15T14:49:11.338-07:002012-07-15T14:49:11.338-07:00Servers so overloaded that Family Tree hardly func...Servers so overloaded that Family Tree hardly functional at all. Tried to use "feedback", entered problems and contact information, then on the last "continue" button got this pink banner: "0472: We could not connect to the Case System at this time."<br /><br />Am not interested in facebook for privacy reasons.Geoloverhttps://www.blogger.com/profile/12050268303916428230noreply@blogger.comtag:blogger.com,1999:blog-1527613590529958801.post-71289745201675140822012-07-15T14:40:46.843-07:002012-07-15T14:40:46.843-07:00We were having all sorts of strange errors with Fa...We were having all sorts of strange errors with FamilySearch.org today. Please let me know if you get a solution.James Tannerhttps://www.blogger.com/profile/02989059644120454647noreply@blogger.comtag:blogger.com,1999:blog-1527613590529958801.post-11701602973890176492012-07-15T07:10:50.789-07:002012-07-15T07:10:50.789-07:00After I click on the "FamilyTree" link, ...After I click on the "FamilyTree" link, the tree starts to load, and then it reloads by itself over and over again until I cancel it. This happens in both Safari and Chrome using Mac OS X Lion. By the way, there's nothing in my tree because I've never been able to add anything. I will submit a help ticket and let you know what response I get.Keith Rigglehttps://www.blogger.com/profile/09211666785587732418noreply@blogger.com