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Wednesday, January 28, 2009

Certain search requests have negative impact on New FamilySearch

In a recent announcement from John Vilburn of Ohana Software LLC, users of FamilyInsight were notified that certain search requests can have a negative impact on performance of the New FamilySearch system. The effect of this disables all access from third-party products, including FamilyInsight. The FamilySearch team is investigating this problem and expects to have a solution in place in the near future.

As an interim measure, Ohana has added some safeguards to FamilyInsight to help alleviate this problem. They indicate that it is essential that everyone who is using FamilyInsight update to the latest version (2009.1.23.0 or later). To see which version you have, open FamilyInsight and go to the Help menu on the menu bar and click on About FamilyInsight.

To get the latest version, go to and click on the Download button on the bar at the top.

If you need assistance with this please contact Ohana Software at or go to and click on the Live Support box in the left column to chat
with a support representative.

Thanks to Ohana for the alert.

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